Shipping & Returns

At VALENT'S Gioielli, we are committed to providing a seamless shopping experience from the moment you place your order to the moment your jewelry arrives. Please review our shipping and returns policy below.

Shipping

Processing Time

All orders are processed within 2–5 business days. Orders placed on weekends or holidays will be processed the next business day.

Delivery

Shipping times vary depending on destination and carrier. Once your order has shipped, you will receive a confirmation email with tracking information whenever available.

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Order Accuracy

Please ensure that all shipping information is correct at checkout. VALENT'S Gioielli is not responsible for delays or delivery issues resulting from incorrect or incomplete address information provided by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact us as soon as possible through our Contact Us page.

To help us resolve the issue promptly, please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging, when applicable

Returns

We want you to shop with confidence.

If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in their original condition.
• Items must be returned with all original packaging.
• Items showing signs of wear, alteration, damage, or misuse are not eligible for return.
• Customized, personalized, special-order, and final-sale items are non-returnable.
• Earrings are final sale and cannot be returned or exchanged for hygiene reasons.

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original method of payment. Processing times may vary depending on your financial institution.

Questions?

If you have any questions regarding shipping, returns, or your order, please visit our Contact Us page. We are always happy to assist you.

Jewelry chosen to be treasured deserves thoughtful care.

Gold Jewelry

Gold-Plated Jewelry

Portuguese Filigree

• Wipe regularly with a soft microfiber cloth.
• Use a Sunshine Cloth when tarnish develops.
• Avoid moisture, perfumes, lotions, and cleaning products.
• Handle filigree with care and avoid pressure that could bend or damage the fine details.
• Use a soft, dry brush to remove dust from intricate areas carefully.
• Store pieces flat in a padded jewelry box, away from other items that could snag or press against the filigree work.

Gemstones, Pearl & Enamel

Gemstones bring color, character, and individuality to fine jewelry. Proper care helps preserve their natural beauty.

• Clean gently with a soft cloth.
• Avoid harsh chemicals and extreme temperatures.
• Store separately to prevent scratching.
• Remove before activities that may cause impact.
• Pearls are delicate: wipe with a soft cloth after wearing, and keep away from cosmetics, perfumes, and hairspray.

Professional Maintenance

Questions? Visit our Contact Page Contact Us