Frequently Asked Questions

Orders are thoughtfully prepared for shipment within 2–5 business days. For orders placed on weekends or holidays, processing begins on the next business day. Processing time is separate from shipping transit time. Once your order ships, you will receive a confirmation email with tracking information.

Free standard shipping is available on U.S. orders over $150. Rates for other shipping options are shown at checkout.

Once your order ships, you will receive a confirmation email with tracking information. If you have not received it, please contact us and we will be pleased to assist.

We currently ship within the United States only and do not offer international shipping.

We work with solid gold (10K, 14K, 18K, and 19.2Kt Portuguese gold), sterling silver 925, and gold-plated sterling silver 925, along with natural gemstones, pearls, marcasite, laboratory-created stones, and cubic zirconia. Each product page states the exact materials of the piece.

Many of our pieces are solid gold, in 10K, 14K, 18K, or 19.2Kt Portuguese gold. We also offer selected pieces in gold-plated sterling silver 925. Each product page states the exact metal and purity of the piece, so you always know precisely what you are receiving.

19.2Kt is the traditional Portuguese gold standard — 800 parts per thousand of pure gold. It is the historic purity used in heritage Portuguese jewelry such as our Conta de Viana pieces: rich in gold content, unmistakably Portuguese.

Sterling silver 925 is an alloy of 92.5% pure silver — the international standard for fine silver jewelry. It offers lasting strength and a luminous finish worthy of the designs it carries.

We offer both, and we are transparent about each one. Every product page clearly states whether a stone is natural or laboratory-created. Laboratory-created stones share the same physical and optical properties as their natural counterparts — the difference is origin, never beauty.

Portuguese Filigree is a centuries-old Portuguese art: fine threads of gold or silver are twisted, curled, and soldered by hand into lace-like designs. It is one of Portugal's most treasured jewelry traditions — delicate in appearance, enduring in craft.

Yes. Our filigree pieces are authentic, handmade in Portugal by artisans who carry this heritage, and imported directly by us. No imitations.

Yes. Selected Portuguese filigree designs can be commissioned in solid gold as a private order. Contact us and we will gladly confirm availability, pricing, and timing.

Fine jewelry rewards gentle care. Store each piece separately in its pouch or box, apply perfume and cosmetics before putting your jewelry on, and clean it with a soft, dry cloth. With this simple care, your piece will keep its beauty for generations.

We recommend removing your jewelry before showering, swimming, or exercising. Water, chlorine, and perspiration can dull the finish of even the finest pieces over time. Read our complete Jewelry Care guide.

Eligible items may be returned within 14 days of delivery, unworn, in original condition, and with all original packaging. Custom and personalized pieces are final sale. Read our complete return policy.

Exchanges may be arranged within 14 days of delivery, subject to availability and the item’s condition. Please contact us before sending anything back so we can guide you through the process. View our exchange details.

Please contact us within 48 hours of delivery and include photographs of the piece and its packaging. We will review the matter promptly and work with you toward an appropriate resolution.

Yes. VALENT'S Gioielli offers a personalized sourcing service for clients seeking a meaningful piece beyond our current collection. Requests may include fine jewelry, Portuguese Filigree, natural gemstones, faith-inspired pieces, special-occasion jewelry, and specific pieces sourced according to your preferences.

Begin by sharing your request through our Private Jewelry Sourcing form. We review your preferences, specifications, occasion, and desired level of investment before beginning the search. We then source suitable options through our carefully selected network of jewelry partners in Europe and the United States. When we find appropriate options, we present them for your consideration.

Timelines vary depending on the type of piece, availability, sourcing requirements, and whether the request involves a specific gemstone, heritage piece, or special order. We typically respond to new inquiries within 2–3 business days and will communicate the expected sourcing timeline when possible.

Not necessarily. A deposit or payment may be required once a specific piece has been selected and an order is ready to be placed. Any payment requirements will be communicated clearly before the order is confirmed.

No. Submitting a request and having us review your needs is complimentary.

Once you have selected a piece and decide to move forward, payment is required before we place the order with our jewelry partner. We will confirm the final price and payment details with you before the order is placed.